Intelligence Vault - Professional Services Firm

#1 - change management via a programmatic approach 
Implementing great ideas frequently requires managing change. You need to learn how to do it effectively.
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#2 - engineering rules for managing a professional services firm
Engineering holds a lot of lessons for business leaders. Our own P. Eng, Mark Healy, gives his take.
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#3 - it's better to be good than differentiated 
In the grand scheme of things, success comes down to doing things well, not necessarily differently. Focus on the fundamentals and the rest will follow.
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#4 - how professionalism can be a (loyalty) differentiator
With so many companies failing to make the customer experience a positive one, being professional may just be a new differentiator.
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